Bubba Baby Australia does not accept liability for any loss or damages caused by this website, or any website linked to this website. Bubba Baby Australia reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Bubba Baby Australia website bubbababy.com.au offers on-line purchasing. Orders via phone or email will also be accepted.
All prices displayed on the website bubbababy.com.au will be in $AU.
Bubba Baby Australia will publish or display the current shipping rates on the websites as applicable. Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Bubba Baby Australia. Bubba Baby Australia reserves the right to change any or all of the following, at any time:
- Shipping rates charged to any destination
- Delivery method
- Carrier or shipping provider
Shipping within Australia
Online orders for delivery within Australia are normally dispatched within 2-3 business days, please allow 1-7 days for delivery.
Please note we do not ship internationally.
Dispatch of orders
Orders are normally dispatched within 2-3 business days subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email.
Acceptance of goods
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer's responsibility to notify Bubba Baby Australia as soon as possible. Please see returns policy for more information.
Bubba Baby Australia reserves the right to change prices without notice.
Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns process if your wish to make changes to your order.
In the event that an item is listed at an incorrect price or with incorrect information, Bubba Baby Australia reserves the right to withdraw an item from sale, and to refuse or cancel orders. Bubba Baby Australia will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be available.
Orders placed online are eligible for return within 14 days (domestic returns). Refunds can only be provided by returning the product with a completed 'returns slip' to obtain a copy of this form: (click here). Refunds are offered on full price items from orders within 14 days of payment, given the returns slip has been completed and the item is in its original condition, unused. To read our full returns policy see below.
We want you to be satisfied with your online purchase. If you are unhappy for any reason, we will accept a return of an unused item within 14 business days (domestic returns) once purchase is received. Items should be in the original condition and unused.
How do I return an item?
- Returns slip (click here). This must be filled in and sent back with your return.
- Fill in the returns slip with your name and order number
- Let us know the reason for the return
- Send your unused item to:
Bubba Baby Australia
Suite 6, 5 Taree Street,
Burleigh Heads QLD 4220
How will I be refunded?
We will credit your original method of payment minus original shipping charges and duties paid.
How long will my refund take to be processed?
Once your return arrives within the warehouse please allow 10 business days for your refund to be processed. You will be notified by email once finalised.
Can I return a sale item?
All sale items purchased are final sale and cannot be returned. We do not offer refunds or exchanges on sale items.
What if I purchase a full price item with a discount code during a sale?
You may return full priced items bought with a discount code for full refund of purchase price.
Can I exchange an item?
If you have received a faulty item please email firstname.lastname@example.org to arrange a replacement item.
What if I have received an incorrect item?
If you have received an item you did not order please email us at email@example.com to arrange the dispatch of the correct item and return of the incorrect item.
Do I have to pay for shipping my return?
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, you will need to send it fully tracked for peace of mind.
Every product we send out is initially quality controlled, however, if you have received a product with a manufacturing fault we will replace it or refund the cost as long as it has been returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
We will accept a return of an item which has not be used in anyway and is returned in it's original condition for a full refund. Please return within 14 business days from the date you received the parcel. Sale items cannot be returned for a refund and are final sale. The return shipping is payable by the customer and it is strongly recommended to use a tracked method for safe delivery. Bubba Baby Australia is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 10 business days of the return arriving to our warehouse, followed by a confirmation email. Bubba Baby Australia reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our return policy.
Shipping and delivery
How fast will your order be processed?
We aim to ship within 2-3 business days.
Shipping costs vary and are based on the size and weight of the individual item ordered. The amount due will be calculated at the check-out for you. To ensure reliable, fast and economic shipping Bubba Baby Australia use a variety of shipping companies including Startrack Express, Australia Post, Couriers Please and Fastways.
Where do we ship to?
We ship Australia wide.
Please allow 1-7 days for delivery. You will receive an email from us letting you know that your order has been shipped along with a tracking number.